Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS403008 Mapping and Delivery Guide
Facilitate use of a Balanced Scorecard for performance improvement

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS403008 - Facilitate use of a Balanced Scorecard for performance improvement
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Interpret Balanced Scorecard results
  • Identify patterns of performance shown on strategy map
  • Identify actions indicated by Balanced Scorecard results
  • Brief team and other key stakeholders on results and seek input on actions to be taken
  • Guide and assist team in problem solving and development of plans to implement required actions
  • Facilitate implementation of required actions from developed plans
  • Monitor implementation and provide assistance and/or guidance to address any problems that arise
       
Element: Review key performance indicators (KPIs) in the Balanced Scorecard for the organisation and work area
  • Relate work area and other KPIs to strategy map and strategic objectives
  • Review actions required by self and others to meet each KPI
  • Compare current actions to optimal actions to achieve strategy
  • Discuss with team and other key stakeholders to identify any modifications to KPIs which will better meet strategy
  • Facilitate amendments to KPIs with relevant personnel
       
Element: Review reporting systems for Balanced Scorecard information
  • Review reporting systems to identify whether required Balance Scorecard information is available
  • Determine whether mix of operational and strategic information meets work area needs
  • Determine whether information provided is relevant, current, meaningful and not excessive
  • Recommend improvements to reports and reporting system to address any issues identified
  • Discuss information needs, reporting system and proposed improvements with team and other key stakeholders
       
Element: Lead improvement to work area total performance
  • Monitor actual performance against KPIs for desired total performance and other Balanced Scorecard information
  • Engage team in identifying ways to improve total performance
  • Lead processes to improve total performance
  • Monitor and document results of improvement activities
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify patterns of performance shown on strategy map 
Identify actions indicated by Balanced Scorecard results 
Brief team and other key stakeholders on results and seek input on actions to be taken 
Guide and assist team in problem solving and development of plans to implement required actions 
Facilitate implementation of required actions from developed plans 
Monitor implementation and provide assistance and/or guidance to address any problems that arise 
Relate work area and other KPIs to strategy map and strategic objectives 
Review actions required by self and others to meet each KPI 
Compare current actions to optimal actions to achieve strategy 
Discuss with team and other key stakeholders to identify any modifications to KPIs which will better meet strategy 
Facilitate amendments to KPIs with relevant personnel 
Review reporting systems to identify whether required Balance Scorecard information is available 
Determine whether mix of operational and strategic information meets work area needs 
Determine whether information provided is relevant, current, meaningful and not excessive 
Recommend improvements to reports and reporting system to address any issues identified 
Discuss information needs, reporting system and proposed improvements with team and other key stakeholders 
Monitor actual performance against KPIs for desired total performance and other Balanced Scorecard information 
Engage team in identifying ways to improve total performance 
Lead processes to improve total performance 
Monitor and document results of improvement activities 

Forms

Assessment Cover Sheet

MSS403008 - Facilitate use of a Balanced Scorecard for performance improvement
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSS403008 - Facilitate use of a Balanced Scorecard for performance improvement

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: